Additional Information

Additional Information

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Currency - All prices are in AUD

Currency - All prices are in AUD
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Sugar Water Lemons Boutique

Returns

Our first goal and our priority is for you to be happy with your purchase.  If you are not 100% happy, we will do everything in our power to make it right.

Return Policy:

  • All discounted sales are FINAL and cannot be returned.
  • All personalized items are FINAL SALE and cannot be returned.
  • Returned items must be unworn, unwashed, unaltered and still have the original tags attached.
  • Merchandise sold at regular price may be returned for store credit.
  • Returned merchandise must have a return ship date within 30 days of the date that it was shipped from our shop.
  • You, the buyer, are responsible for return shipping.  Original shipping fees are non-refundable.  You may use the return service of your choice.
  • Once your return has been processed at our shop, an online store credit code will be emailed to the email address provided at checkout.  Please provide 5-7 business days to process returns once received.

To Make a Return:

  •  Please read the policy above to make sure your merchandise qualifies for a return before shipping.
  • Fill out the return form and include it in your return package.

 

Exchanges:

  •  We are unable to make item exchanges due to the limited quantities of each item.
  • If you are in need of a size exchange, please return the original item for a store credit and then purchase the item in the correct size.

 

Problems and Defective Items:

  • If any of your items appear defective or the incorrect size was shipped, please contact us immediately so that we may sort out the problem for you. 

 

Returns Form